Terms and Conditions

Last updated: January 2025

Agreement to Terms

By accessing and using the Neighbors Cookies website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Description of Service

Neighbors Cookies provides premium cookie dough fundraising services, including:

  • Premium cookie dough products in tub and pre-portion options
  • 8 delicious flavors to choose from
  • Ship to Home and Ship to Group delivery options
  • Online ordering system and campaign management tools
  • Customer support and fundraising assistance

Eligibility

To use our services, you must:

  • Be at least 18 years old or have parental/guardian consent
  • Have the legal capacity to enter into agreements
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations

User Accounts and Registration

When you create an account or submit information through our website:

  • You are responsible for maintaining the confidentiality of your account
  • You agree to provide accurate, current, and complete information
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account

Product Information and Pricing

  • All product descriptions, pricing, and availability are subject to change without notice
  • We strive to provide accurate information but do not guarantee that product descriptions are error-free
  • Prices are listed in USD and may be subject to applicable taxes and shipping fees
  • Minimum order quantities may apply

Ordering and Payment

  • Orders are subject to acceptance and availability
  • Payment is required at the time of order placement
  • We accept major credit cards and other payment methods as indicated
  • Orders may be cancelled or modified within 24 hours of placement, subject to our approval

Shipping and Delivery

  • Delivery times are estimates and may vary based on location and availability
  • Risk of loss and title for items pass to you upon delivery
  • We are not responsible for delays beyond our control
  • Additional shipping fees may apply for certain locations

Returns and Refunds

  • Returns are accepted within 30 days of delivery for damaged or defective products
  • Return shipping costs are the responsibility of the customer
  • Refunds will be processed within 10-14 business days
  • Custom or special orders may not be eligible for returns

Fundraising Guidelines

When using our fundraising services:

  • You agree to comply with all applicable fundraising laws and regulations
  • You are responsible for obtaining necessary permits or licenses
  • You agree to use our products and services for legitimate fundraising purposes only
  • We reserve the right to refuse service to anyone

Intellectual Property

  • All content on this website is owned by Neighbors Cookies or its licensors
  • You may not reproduce, distribute, or create derivative works without permission
  • Our trademarks and trade dress may not be used without written consent

Prohibited Uses

You agree not to:

  • Use our services for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Use our services to transmit harmful or malicious code
  • Violate any applicable laws or regulations

Limitation of Liability

To the maximum extent permitted by law:

  • Neighbors Cookies shall not be liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount paid for the specific product or service
  • We are not liable for damages caused by events beyond our reasonable control

Indemnification

You agree to indemnify and hold harmless Neighbors Cookies from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these terms
  • Your violation of any third-party rights

Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services.

Disclaimers

  • Our services are provided "as is" without warranties of any kind
  • We do not guarantee that our services will be uninterrupted or error-free
  • We reserve the right to modify or discontinue services at any time

Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these terms.

Governing Law

These terms shall be governed by and construed in accordance with the laws of Your State, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

  1. Good faith negotiations
  2. Mediation (if required by law)
  3. Binding arbitration in Your State

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

Contact Information

For questions about these terms, please contact us:

Neighbors Cookies

Entire Agreement

These terms constitute the entire agreement between you and Neighbors Cookies regarding our services and supersede all prior agreements and understandings.

Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, fire, natural disasters, or government actions.